YS Associates London Limited is regulated by RICS.

Yian Stavrou MRICS
Responsible Principal
Email: yian@ys-associates.co.uk

Stage 1 – Complaint: Please submit your complaint in writing, setting out the nature of your complaint. We will acknowledge your complaint within 7 days and aim to provide a full written response within 28 days.

Stage 2 – Alternative Dispute Resolution: If we are unable to resolve your complaint through our internal complaints procedure, you may refer your complaint to our independent ADR provider:

Centre for Effective Dispute Resolution (CEDR)
Further information and details of how to make a referral are available from CEDR’s RICS dispute resolution service.

YS Associates London Limited maintains a record of complaints received and the action taken.